Terms & Conditions

Effective date: 2 October 2026 · Last updated: 2 October 2026

These Terms & Conditions ("Terms") apply to the website fitbywendy.com and to all online coaching services offered by Fit by Wendy s.r.o. ("Fit by Wendy", "I", "me", "my"), a company registered in the Czech Republic. By using this website, applying for coaching or purchasing a programme, you ("you", "client") agree to these Terms. Please read them carefully.

1. Who I am

Fit by Wendy s.r.o., ID No. (IČO) 23626941, VAT No. (DIČ) CZ23626941, with its registered office at Heinemannova 2695/6, Dejvice, 160 00 Praha 6, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 430357. Coaching is delivered personally by Wendy. You can contact me at [email protected].

2. Eligibility

You must be at least 18 years old to apply for or purchase coaching. By applying, you confirm that the information you provide is true and complete.

3. My services

Fit by Wendy provides 1:1 online coaching, which may include personalised training plans, personalised nutrition guidance (calories, macros and recipes), weekly check-ins, exercise form feedback, access to a coaching app and access to a client community. The exact content, length and price of your programme are confirmed to you before you pay. Coaching is delivered fully online.

4. Applications and contracts

Submitting an application or booking a call does not create a contract. A contract is formed only when we have both agreed the programme, price and start date and you have completed payment. Prices are stated in the currency shown at checkout and include any applicable taxes unless stated otherwise.

5. Health disclaimer

I am a fitness and nutrition coach, not a doctor, dietitian or medical professional. My coaching is not medical advice and does not diagnose, treat or cure any condition. Before starting any exercise or nutrition programme, you should consult your doctor, especially if you are pregnant or breastfeeding, have a medical condition, injury or history of disordered eating, or take medication. You agree to tell me about any health conditions, injuries or limitations that could affect your training or nutrition, and to stop exercising and seek medical help if you feel pain, dizziness or discomfort.

6. Exercise and nutrition risks

Physical exercise and changes to your diet carry some risk of injury or illness. You take part voluntarily and are responsible for training safely, using appropriate equipment and following my instructions on form. To the extent permitted by law, you accept these inherent risks.

7. Results

Results vary from person to person and depend on your effort, consistency, health, lifestyle and other individual factors. Client results and testimonials shown on this website are real experiences shared with permission, but they are not a promise or guarantee that you will achieve the same results.

8. Payments

Payment terms (single payment or instalments) are confirmed before you purchase. If you choose instalments, you agree to pay each instalment on time. If a payment fails and is not resolved within 7 days of my reminder, I may pause your coaching until payment is made.

9. Your right of withdrawal (EU consumers)

If you are a consumer, you have the right to withdraw from the contract within 14 days of the day it was concluded, without giving any reason, under EU consumer law and the Czech Civil Code. To withdraw, send a clear statement to [email protected] before the 14 days end. If you ask me to start your coaching within the withdrawal period and then withdraw, you will pay an amount proportional to the services provided up to the moment you told me you were withdrawing, and I will refund the rest within 14 days. If the service has been fully performed within the withdrawal period at your express request, your right of withdrawal ends. Any refund is made using the same payment method you used, unless we agree otherwise.

10. Results guarantee and refunds

In addition to your legal rights above, I offer a results guarantee. If you follow your plan, track your food and complete your check-ins with me every week for the full 24 weeks and do not see results, you can ask for your money back. To claim, email me within 14 days of the end of your 24-week programme. Apart from the guarantee and your statutory rights, payments are not refundable once coaching has started.

11. Your responsibilities

To get the most from coaching, you agree to follow your plan, complete weekly check-ins, give honest feedback and tell me about any changes in your health. Your login details for the coaching app and community are personal and must not be shared.

12. Intellectual property

All content on this website and in my programmes, including training plans, nutrition guidance, recipes, videos, text, logos and images, belongs to Fit by Wendy or is used with permission. You may use your plan for your own personal use only. You may not copy, resell, share or publish it without my written permission.

13. Third-party services

I use third-party tools to deliver my services, such as my coaching app, video platforms, application forms and payment providers. Your use of those tools may also be governed by their own terms and privacy policies. I am not responsible for outages or changes to third-party services.

14. Community and conduct

Please be kind and respectful in the client community and in all communication. I may remove access for abusive, harmful or inappropriate behaviour.

15. Limitation of liability

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, for intentional or grossly negligent conduct, or your statutory rights as a consumer. Otherwise, my total liability to you in connection with the services is limited to the amount you paid for them.

16. Changes

I may update these Terms from time to time. The version in force when you purchase applies to your programme. The latest version is always available on this website.

17. Governing law and complaints

These Terms are governed by the laws of the Czech Republic. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of your country. If you have a complaint, please email me first at [email protected] and I will do my best to resolve it. Consumers can also use out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz).

18. Contact

Fit by Wendy s.r.o. · IČO 23626941 · DIČ CZ23626941 · Heinemannova 2695/6, Dejvice, 160 00 Praha 6, Czech Republic · [email protected]

Privacy Policy

Effective date: 2 October 2026 · Last updated: 2 October 2026

This Privacy Policy explains how Fit by Wendy collects and uses your personal data when you visit fitbywendy.com, apply for coaching or become a client. It is written in line with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and Czech data protection law.

1. Who is responsible for your data

The data controller is Fit by Wendy s.r.o., ID No. (IČO) 23626941, with its registered office at Heinemannova 2695/6, Dejvice, 160 00 Praha 6, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 430357. For any privacy question or request, contact [email protected].

2. What data I collect

Data you give me: your name, email address, phone number, country, answers in my application form, messages you send me, and payment details (processed by my payment provider, I do not store card numbers).

Health and body data (clients): to personalise your coaching, I may process your age, height, weight, body measurements, progress photos, training history, injuries, health conditions, menstrual cycle information, sleep, steps, food diary and nutrition data. This is special-category data under the GDPR and I only process it with your explicit consent.

Data collected automatically: when you visit the website, basic technical data such as your IP address, browser and device type, pages visited and the date and time of your visit may be recorded by the website platform for security and performance.

3. Why I use your data and on what legal basis

• To answer your application and book your call: steps taken at your request before a contract (Art. 6(1)(b) GDPR).
• To deliver your coaching: performance of our contract (Art. 6(1)(b)) and, for health data, your explicit consent (Art. 9(2)(a)).
• To take payments, issue invoices and keep accounting records: legal obligation (Art. 6(1)(c)).
• To send you emails or messages about my programmes: your consent, or my legitimate interest in contacting existing clients about similar services (Art. 6(1)(a) or (f)). You can opt out at any time.
• To keep the website secure and working: legitimate interest (Art. 6(1)(f)).

4. Progress photos and testimonials

Your progress photos and results are private by default. I will only share a photo, video, testimonial or result publicly (for example on this website or social media) if you give me separate, explicit permission. You can withdraw this permission at any time, and I will remove the content from my website and channels within a reasonable time.

5. Who I share data with

I never sell your personal data. I share it only with trusted service providers who help me run my business, under data processing agreements. These include my website and CRM platform (HighLevel / LeadConnector), my application form provider (Typeform), my coaching app (Trainerize), video hosting (YouTube), email and messaging tools, my payment provider and my accountant. I may also share data where required by law.

6. International transfers

Some providers store data outside the EU, for example in the United States or Canada. Where this happens, transfers are protected by an EU adequacy decision (such as for Canada or companies certified under the EU-U.S. Data Privacy Framework) or by the European Commission's Standard Contractual Clauses.

7. Cookies and embedded content

The website uses essential technical cookies needed for it to work. The video on this page only loads from YouTube when you click play; YouTube (Google) may then set its own cookies under its privacy policy. The page also loads fonts from Google Fonts, which means your IP address is sent to Google to deliver the font files. You can block or delete cookies in your browser settings.

8. How long I keep your data

• Applications that do not become clients: up to 12 months, then deleted.
• Client coaching and health data: for the duration of coaching and up to 2 years afterwards, unless you ask me to delete it sooner.
• Invoices and accounting records: as long as required by Czech tax and accounting law (generally up to 10 years).
• Marketing contacts: until you unsubscribe.

9. Security

I take reasonable technical and organisational measures to protect your data, including access controls and using reputable providers. No online service can be 100% secure, so please keep your app login details private.

10. Your rights

Under the GDPR you have the right to: access your data; correct inaccurate data; have your data deleted; restrict or object to processing; receive your data in a portable format; and withdraw consent at any time (this does not affect processing before withdrawal). To use any of these rights, email [email protected]. I will respond within one month.

You also have the right to complain to a supervisory authority. In the Czech Republic this is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, www.uoou.gov.cz), or you can contact the authority in the EU country where you live.

11. Children

My services are for adults aged 18 and over. I do not knowingly collect data from children.

12. Changes to this policy

I may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.

13. Contact

Fit by Wendy s.r.o. · IČO 23626941 · DIČ CZ23626941 · Heinemannova 2695/6, Dejvice, 160 00 Praha 6, Czech Republic · [email protected]